FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@elevenscent.ae.

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Pre Sale Questions

Q: “Where are we located?”

We are in Dubai, UAE

Q: “Can I contact you over WhatsApp?”

p>Yes you can. We will be more than happy to serve you Click here to WhatsApp us

Technical Questions

Q: “Should I register to be able to shop?”

No. You are more than welcome to continue as a guest.

Unable to find satisfactory answers ? Support

Main Conditions for using Eleven Scent Services Welcome to Eleven Scent Services that maintains the http://www.elevenscent.ae/ Website (“Site”) and the application of "Eleven Scent", where you can find and discover the smart scent diffusers products and services, explore offers and deals, and products to order and use (Eleven Scent Service or "Eleven Scent Services"). “United Arab Emirates is our company of domicile” and stipulate the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E. These Terms of use (the “Terms”) govern the relationship between us (“We”, “Us”, “Our”) and each user (“You”) of Eleven Scent Services (the “Services”). Please read these terms carefully before proceeding to use Eleven Scent Sites. Your use of these Eleven Scent Services indicates that you accept these terms and that you agree to be bound by them. If you do not agree to these terms, please do not use Eleven Scent Services. Your use of Eleven Scent Services is also subject to our Privacy Policy that includes information about how we use your data. Please read our Privacy Policy before using Eleven Scent Services. It is possible to make some changes to these terms at any time, by setting modified conditions on the Eleven Scent Sites. You are expected to check this page from time to time to be informed of any changes to these terms. By continuing to use Eleven Scent Sites after announcing any changes to these terms, you agree to those changes. These terms apply regardless of the type of device you use to access Eleven Scent Sites (including a computer, laptop, mobile phone, or tablet). These conditions also apply in the event of access to Eleven Scent Sites through third-party sites, provided that you are aware that conditions for third-party Services (and their privacy policies) may also apply. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Eleven Scent Site Description The Website is operated by or on behalf of AJMAL FEKRAH ELECTRONICS TRADING LLC, trading as ELEVEN SCENT. Eleven Scent is a commercial service for online smart electronics services delivery. Eleven Scent have been developed to serve users as an online smart electronics services market. Eleven Scent Site allows its users who agree to the Terms of Use and Privacy Policy to purchase from Eleven Scent Services online. Eleven Scent Site is an online platform that facilitates the way for the users to friendly order from the displayed products for home delivery services. Eleven Scent provides an online market that provides the users the ability to search, find, and discover smart scent diffusers that can also run over our mobile application regardless of the distance between the used devices. How Eleven Scent Works 1. Once you have finalized your selections in the basket, you will be given the opportunity to submit your order by clicking on “Checkout” button. 2. A web view will open to complete your payment. Once you complete the payment, the total will be deducted from your bank account. 3. Once the payment is successfully completed, Eleven Scent will process your order and prepare it for shipping. Please note it is important that you check the information that you enter and correct any errors before completing the payment process to avoid any mistakes. 4. On receipt of your order, Eleven Scent will begin processing your order and we will send a message on the final page that your order has been received successfully. In case of any payment failure (not authorized) you will be returned to the previous page, and we shall not be obliged to process your order. Accuracy, Completeness and Timeliness of Information We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Buyers are solely responsible for verifying the accuracy of delivery addresses, and Eleven Scent shall have no liability or responsibility for any mistaken addresses. Please be aware that we will do everything we can to meet the delivery time specified, however delivery times may be affected by factors beyond our control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Registered Users in Eleven Scent In order to be a registered user in Eleven Scent, you should register your details (email, password, first name, last name, nickname, gender, and phone number). Any registered user of Eleven Scent has an “email” and “password” which are determined by the user herself/himself. The "email" is personal to the registered user and the same “email” is not given to two different users. The “password” is only known by the user. The user can reset the password at any time. It is solely the responsibility of the user to select and protect the password. Eleven Scent is not liable for any problems which may arise from the use of password. Eleven Scent does not share the user information with the third-party companies – the phone number, address, and other details will be shared with the shipping service provider which deals with take-out delivery service, in order to provide a faster and correct delivery. By using this site, you warrant that your personal information provided is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your user profile on Eleven Scent sites or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. Members' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately. You may not use the site for any unlawful or unauthorized purpose, including without limitation to: • Distributing any unlawful, libelous, abusive, threatening, harmful, obscene, or otherwise objectionable material. • Transmitting material that constitutes a criminal offense, results in civil liability, or otherwise breaches any laws, regulations, or codes of practice. • Interfering with any other person’s use or enjoyment of Eleven Scent Services. • Damaging, disabling, or impairing the operation of this site or attempting to gain unauthorized access to this site or to networks connected to it, through hacking, spoofing or other such similar means. Users’ Responsibilities In order to use Eleven Scent services, the user agrees and undertakes the following: • The user is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of Eleven Scent, all the files uploaded to Eleven Scent and the personal information sent, and that in no way Eleven Scent shall be held liable for these files, not to access any services provided in Eleven Scent unauthorized and in any way other that the one identified by Eleven Scent; not to change the software in any way; and to indemnify Eleven Scent for all material and moral losses in the event the member does not comply with the aforementioned articles. Eleven Scent shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of UAE and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of Eleven Scent support personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users, All of the records or materials obtained by using the services of Eleven Scent are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of Eleven Scent for any commercial and advertising purposes without obtaining the consent of Eleven Scent. • Eleven Scent may constantly monitor the system at any time. • Eleven Scent may use its system for commercial purposes; however, Eleven Scent will not mail any legally forbidden data, will not publish unauthorized mails such as chain mail, malicious software, etc., and will not misuse any users’ personal information. • Each user is responsible for all, and any kind of his/her acts made under the “email” registered in Eleven Scent system, by which: o Users should not access Eleven Scent services using a third-party's account without the permission of the account holder. o Users should not use the Eleven Scent services for illegal purposes. o Users should not infringe on any act on Eleven Scent services including its content. o Users should not use Eleven Scent Services to get involved in any commercial activities but as authorized use of Eleven Scent services. o Users should not copy any content, including, but not limited to our Services content and users’ reviews, for republication in print or online. o Users should not write reviews or blogs that are not compatible with Eleven Scent’s goals and values for any commercial or other purpose. o Users should not attempt to gain unauthorized access to other computer systems from or through Eleven Scent Services. • Users should not interfere with another person's or another entity's use of Eleven Scent’s Services. • Users should not upload or transmit viruses or other harmful, disruptive, or destructive files to any of Eleven Scent’s Services. • Users should not disrupt, interfere with, or otherwise harm or violate the security of the site, or any services, system resources, accounts, passwords, servers, or networks connected to or accessible through the site or affiliated or linked sites (including those of our shop partners). • All users who are minors under the age of 18 must have permission of, and be directly supervised by, their parent or guardian to use the Eleven Scent Services. If you are a minor, you must have your parent or guardian to agree to this Agreement prior to you using Eleven Scent Services. • Credit or Debit cards used in placing orders through the online payment gateway on Eleven Scent Services should belong to the user. Otherwise, the user must attain legal permission from the card owner to perform the payment. Eleven Scent’s Guests. Other than personally identifiable information, which is covered under the Eleven Scent Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. Eleven Scent will have no obligations with respect to such material. Eleven Scent and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes. You are prohibited from posting, uploading or transmitting to or from this website any material that: • Breaches any applicable local, national or international law; • Is unlawful or fraudulent; • Amounts to unauthorized advertising; or • Contains viruses or any other harmful programs. • You may not misuse the website (including by hacking). • Any comments or feedback that you submit through the website must not: o Contain any defamatory, obscene or offensive material; o Promote violence or discrimination; o Infringe the intellectual property rights of another person; o Breach any legal duty owed to a third party (such as a duty of confidence); o Promote illegal activity or invade another’s privacy; o Give the impression that they originate from us; or o Be used to impersonate another person or to misrepresent your affiliation with another person. The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay Eleven Scent for all costs and damages which it incurs as a result of your breaching of any of these restrictions. Eleven Scent will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph. Prohibited Activities. Users are not allowed to access and/or use Eleven Scent’s Services for any purpose other than what Eleven Scent makes it to be. The website is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by Eleven Scent. In case of any prohibited activities committed by the user, Eleven Scent has the right to suspend, block or terminate the user's membership and prevent his access to log in the service. Prohibited activities include but not limited to the following: • Criminal or tortuous activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, copyright infringement, patent infringement, or theft of trade secrets; • Advertising to, or solicitation of, any user to buy or sell any products or services, unless authorized by Eleven Scent; • Systematic retrieval of data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database or directory without written permission from Eleven Scent; • Making any unauthorized use of the Eleven Scent services, including collecting emails, and/or addresses, by electronic or other means for the purpose of sending unsolicited email; • Engaging in unauthorized framing of or linking to the website; • Transmitting chain letters or junk email to other users; • Using any information obtained from the website in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent; • Engaging in any automated use of the system, such as using scripts to add friends or send comments or messages, or using any data mining, robots or similar data gathering and extraction tools; • Interfering with, disrupting, or creating an undue burden on the website or the networks or services connected to the website; • Attempting to impersonate another user or person; • Using the email of another user; • Selling or otherwise transferring your profile; • Using any information obtained from the website in order to harass, abuse, or harm another person; • Using the Eleven Scent service as part of any effort to compete with Eleven Scent or to provide services as a service office; • Deciphering, decompiling, disassembling or reverse engineering any of the software comprising or in any way making up a part of the website; • Attempting to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website; • Harassing, annoying, intimidating or threatening Eleven Scent Portal Est. company through any medium of communication or to any of its employees or agents engaged in providing any part of Eleven Scent Portal Est. Company services to you. • Displaying an advertisement, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the website on behalf of that person, such as posting blogs or bulletins with a commercial purpose; • Deleting the copyright or other proprietary rights notice from any Contribution or Eleven Scent Content; and • Using the website in a manner inconsistent with any and all applicable laws and regulations. • Any other suspected malicious activities on Eleven Scent website or applications. Eleven Scent Authorities 1. Eleven Scent may temporarily suspend or completely cease the system operation at any time. 2. Eleven Scent shall not have any responsibility against the members of Eleven Scent or any third parties due to the temporary suspension or completely cessation of the system operation. 3. The user email and password shall be displayed and approved after the filling of the application parts to be submitted to the clients by Eleven Scent. Eleven Scent may prevent its clients who have filled in all parts or have connected although they have passwords from having a new password or from using their passwords for an indefinite period of time if it is deemed necessary by Eleven Scent. 4. Eleven Scent does not guarantee that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. 5. Eleven Scent has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Eleven Scent. Eleven Scent shall not be held responsible for back-up and delete processes. 6. Eleven Scent has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics and etc. which are produced by itself and/or bought from outside. 7. Eleven Scent is not responsible for any item ordered and not delivered by the shipping company due to the customer’s unavailability. 8. Eleven Scent has right to post any information, documents, software, designs, graphics, etc. (such as the messages, reports/news, file posted to the bulletin board) which are member generated and uploaded to the system by the members and/or to transmit them to another place within the site deemed as appropriate by Eleven Scent. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Eleven Scent. 9. The obligation to change the information in relation to the price and product specifications, which are provided to sell in Eleven Scent, belongs to the companies which have cyber pages in Eleven Scent. In the event of any misinformation relating to the price and specifications of services, Eleven Scent may correct this mistake by cancelling the order. 10. Eleven Scent may provide transition for a member to other websites. In this case, the member agrees that Eleven Scent shall not be responsible for the context of the websites, which the member may access through its site. 11. Eleven Scent may make any changes in the implementation of this agreement and amend the existing articles or add new articles for the purpose of complying with any technical necessities and legislation which shall come into being in the future. 12. Eleven Scent may change in time the services for which any membership is not required to a form, which requires membership. Eleven Scent may provide additional services, change some of the services partially or completely, or transform into a paid service. 13. This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify customers in advance of any service unavailability, this cannot be guaranteed, and we reserve the right to alter or withdraw the service at any time. Billing Eleven Scent will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE. Users using Eleven Scent online services who are Minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website and application. Cardholder must retain a copy of transaction records and Member policies and rules. User is responsible for maintaining the confidentiality of his account. You acknowledge the possibility of additional costs (including but not limited to your internet subscription/data offers/etc.) (“internet costs”) and that you bear full responsibility for internet costs while using the Services as stipulated by your network/mobile operator or your mobile/operating company. Once the payment is made, the confirmation notice will be sent to the user via email within 24 hours of receipt of payment. Eleven Scent has the absolute and discretionary right to provide you with additional limited rights and has the absolute right to decide the quality and number of rights when Eleven Scent’s Services are interrupted for technical reasons, provided that the said provision, if any, is not and will not be considered an acquired right for anyone. Order Confirmation Once the payment is made, the confirmation notice will be shown to you and will be sent to you via email within 24 hours of receipt of payment. Order Delivery Shipments are managed by third-party shipping agencies. Upon receiving your product, you may need to sign a delivery receipt as confirmation. Due to UAE government regulations and the policies of certain destination countries, we may be unable to ship to specific locations. Please verify with us whether your country is eligible to receive shipments from the UAE. During any service delivery is made, if the user is not available in the address specified in the system, the products ordered by the user shall not deliver to anywhere else. Within the framework of such a case, the user must accept all legal responsibilities arising from ordering a service to an address where he/she does not exist. Order Return & Exchange The return and exchange policies are available on Eleven Scent Services within 7 days of received shipment receipt. The returned order should be packed in its original package and should not have any damages. Customers are responsible for the return/exchange shipping fees. For returns, the refund will be processed to the same purchasing payment method within 45 days of receiving the returned order. In the event of the damages during transit, you should report us the issue by sending visual (photos/videos) proof within 24 hours to the email address (info@elevenscent.ae) for verification. Order Cancellation Customers have the right to cancel their orders up to 12 hours from placing the order as long as you didn’t receive any notification of shipment receipt. Eleven Scent works to maintain accurate pricing and representations, so we have the ultimate right to cancel any order with inaccurate details. Refunds will be processed to the same initial purchasing payment method within 45 days. After receiving our confirmation that the order has been successfully shipped, you will not be able to cancel the order. Payment Methods Visa/MasterCard/American Express/Apple Pay debit and credit cards in AED will be accepted for payment. Eleven Scent may add other payment methods or cancel any/all current payment methods. Buyers are obligated to choose one of our supported payment methods when checkout with an order. Eleven Scent collaborates with an external payment gateway by which the buyer will complete his/her payment in an external web view. Eleven Scent does not sort any Card data. In order to complete the order, buyers are obligated to have sufficient balance to cover the transaction total, otherwise, this will cause an unauthorized payment. Refund Policy • In the event of having any issue with your order, Eleven Scent seriously cares about your satisfaction so please contact us immediately at Eleven Scent platforms “Contact Us” or chat through WhatsApp support or by email and we will assist you. • Eleven Scent may partially refund you if part of your order is missing. Eleven Scent may fully refund you in the following cases: o The order is not damaged. o The order was damaged during the transit. o Receiving an incorrect order. In all cases, at Eleven Scent we will do our best to ensure your satisfaction. • Refunds will be done only through the Original Mode of Payment Intellectual Property Rights All rights, including, without limitation, copyrights, databases, and trademarks in the Services and their Contents, whether audio, text, images, videos, or any other form (“the Content”), are our property and licensed to us. This Content is also protected by copyright laws and agreements worldwide. All of these rights are reserved. Limitations of Liability As for your use of the Services, we and any of the group companies, officials, managers, employees, shareholders or agents therein do not assume any responsibility towards the quantity or type of any losses or damages you or others may incur (including without limitation any losses or disciplinary damages) Direct or indirect dependency, or any losses in returns, profits, commercial goodwill, data, contracts, use of funds, losses or damages arising from or related to the disruption of business in any way, and whether as a result of tort liability (including without Restriction of negligence (, contracts or otherwise) in connection with the use or inability to use or the consequences of the use of the Services, including without limitation the damage caused by viruses to your computer equipment, software, data or any property of your own, due to your entry, use, or You browse for Services. The foregoing does not affect any liability that we cannot exclude or limit under the applicable law. You agree to compensate us and indemnify our subsidiaries, directors, officials, employees and agents concerned, as well as their licensors and suppliers, for and against any of the claims, procedures, claims, or pleadings, as well as any of the losses, obligations, damages, costs, and expenses (including reasonable legal fees) that arise About any misleading, act or omission by you regarding your use of the Services; you do not comply with any of these terms and conditions. The Dubai Emirates Courts shall have exclusive authority over any claim arising out of or related to a visit to the Services. These terms and any dispute or claim arising out of, relating to, the subject matter or formulation thereof (including non-contractual disputes or claims) is subject to the laws of the United Arab Emirates Entire Agreement The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. Agreement Termination Eleven Scent can unilaterally terminate the agreement emerging from these Terms of use at any time for any reason.

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